Overview
Mr C complained about the care and treatment he had received for back pain and an eye problem at a Hospital (the Hospital) in Lanarkshire NHS Board (the Board) area. He said that treatment he had subsequently received in Turkey and Glasgow showed that this had been inadequate.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) treatment received for back pain at the Hospital was inadequate (not upheld); and
- (b) treatment received for an eye problem at the Hospital was inadequate (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board review the Hospital's appointment systems to ensure that changes of address are correctly recorded on all relevant databases.
The Board have accepted the recommendations and will act on them accordingly.