Overview
The complainant (Mrs C) raised a number of issues regarding her treatment and care following an operation for a vaginal prolapse.
Specific complaint(s) and conclusion(s)
The complaints which have been investigated are that the Board:
- (a) failed to provide full information about the potential side-effects of the operationinadequate information about potential side-effects of operation (no finding);
- (b) failed to provide adequate post-operative careinadequate post-operative care (not upheld);
- (c) failed to communicate clearly information to Mrs C about her symptomsinadequate communication about Mrs C’s symptoms (not upheld); and
- (d) failed to handle properly Mrs C's complaint (not upheld).
Redress and recommendation
The Ombudsman recommends that the Board ensure their health professionals are aware of good practice in obtaining consent.
The Board have accepted the recommendation and will act on it accordingly.