Overview
The aggrieved (Mr C) raised a number of concerns through his Member of the Scottish Parliament (Mr A) about the treatment his wife received at Falkirk Royal Infirmary (the Hospital) during 2003 and the way his complaint was handled.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the clinical treatment which Mrs C received was inadequate (not upheld); and
- (b) the tone of one of the Board's response letters to Mr A was inappropriate (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.