Overview
The complainant (Mr C) raised concerns about the treatment received by his wife (Mrs C) at their medical practice (the Practice) during February and March 2005.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) there was a delay in diagnosing that Mrs C was suffering from Cauda Equina Syndrome (CES) (not upheld); and
- (b) the clinical records contained inaccurate information (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Practice reminds the GPs concerned about the need to complete clinical records in accordance with guidance from the professional bodies.
The Practice have accepted the recommendations and will act on them accordingly.