Overview
The complainant (Mr C) said that he had been appointed to a Southside Housing Association (the Housing Association) Sub-Committee and then excluded from meetings. He was also concerned that his complaint had not been heard at the final stage of the Housing Association's procedure.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr C was appointed to a Housing Association Sub-Committee and then excluded from meetings (not upheld); and
- (b) the Housing Association did not consider his complaint at their appeal stage (not upheld).
Redress and recommendation
The Ombudsman recommends that the Housing Association clarify in information given to complainants the time limits for appeal and that they will not consider an appeal outwith the agreed timescales unless the complainant can provide good reasons for any delay.
The Housing Association have accepted the recommendation and will act on it accordingly.