Overview
The complainant raised concerns about her dental treatment and the redress she obtained.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the treatment provided was inadequate (upheld); and
- (b) the compensation was insufficient (upheld).
Redress and recommendation
The Ombudsman recommends that the dentist makes a payment of £3020 to the complainant and undertakes further training.
The dentist has accepted the recommendations and will act on them accordingly.