Overview
The complainant (Mr C) raised concerns about the way Argyll and Bute Council (the Council) had consulted on a proposed Traffic Order which restricted waiting and loading on the street where he lived. He complained that the notification of the proposed Traffic Order was insufficiently clear and that this prejudiced his ability to raise objections.
Specific complaint and conclusion
The complaint which has been investigated is that the notification of a proposed Traffic Order was inadequate and this led to a reduced opportunity for Mr C, as an affected resident, to participate in the consultation on the proposals (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) apologise to Mr C for shortcomings in the notification of the proposed Traffic Order; and
- (ii) undertake a review of the way it notifies proposed Traffic Orders to reflect the concerns raised in this report, giving particular attention to the wording of advertisements and the notification of residents considered likely to be affected by proposed changes.