Overview
The complainant (Ms C) raised concerns about the care and treatment provided by her GP Practice (the Practice) over a two-year period in that the Practice failed to act on the 'red flag' symptoms she had of a brain tumour within a reasonable time and diagnose her condition.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Practice failed to properly investigate Ms C's symptoms within a reasonable time; (upheld) and
- (b) the failure by the Practice to diagnose Ms C's condition was not reasonable (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) review their practice to ensure they refer for specialist advice within a reasonable time;
- (ii) ensure their record-keeping complies with General Medical Council guidance;
- (iii) update their knowledge of diagnosis and management of persistent upper limb symptoms; and
- (iv) apologise to Ms C for the failures identified.
The Practice have accepted the recommendations and will act on them accordingly.