Overview
The complainant (Mrs C) raised a number of concerns about the inadequate care and treatment her late mother (Mrs A) received from her GP Practice (the Practice).
Specific complaints and conclusions
The complaints which have been investigated are that the Practice:
- (a) failed to refer Mrs A to Liberton Day Hospital (the Hospital) following their 17 August 2010 consultation (not upheld);
- (b) failed to monitor the fluid on Mrs A?s lungs (upheld); and
- (c) failed to treat cellulitis adequately by only prescribing antibiotics, not arranging for attention by a district nurse and failing to follow up Mrs A?s condition, given her history of cellulitis (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) ensure that patients are appropriately monitored and the outcomes recorded during the course and administration of diuretics;
- (ii) conduct a Significant Event Analysis on this case; and
- (iii) provide Mrs C with a full apology for the failures identified within this report.
The Practice have accepted the recommendations and will act on them accordingly.