Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Local authority complaints reporting

Local authorities are required to report on their complaint handling performance on an annual basis. Their reports must include performance statistics showing the volume and type of complaints and details such as the time taken to investigate a complaint and the stage at which complaints are resolved.

Below you will find a list of each local authority area in Scotland and a link to their annual complaints reports.

Updated: December 20, 2021