New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Making a complaint

Use this section to research how to complain about a public service, and how SPSO looks at complaints.

The downloadable information leaflets and fact sheets explain more about our service and typical subjects such as GPs, council tax and antisocial behaviour.

Ready to make a complaint? Start your complaint today using the secure online complaints form.

Updated: January 26, 2024