New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Consultation on the Draft National Whistleblowing Standards

This consultation is now closed.

In 2020 the Scottish Government plans to introduce the new role of the Independent National Whistleblowing Officer (INWO).  The role and functions of the INWO will be undertaken by the Scottish Public Services Ombudsman. 

We have developed a set of draft National Whistleblowing Standards which we are now consulting on.  These can be found here.

Updated: July 1, 2019