We are excited to announce the launch of our new SPSO online training courses! You can now register for the following:
Good Complaints Handling – a self-guided online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP) or anyone involved in complaint handling looking to develop their knowledge.
Complaints Investigation Skills – a trainer led course aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling Procedure .
Visit our training page for available dates, prices, registration forms and more information on what you can expect from each course!