New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

SPSO training course launch!

We are excited to announce the launch of our new SPSO online training courses! You can now register for the following:

Good Complaints Handling – a self-guided online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP) or anyone involved in complaint handling looking to develop their knowledge.

Complaints Investigation Skills – a trainer led course aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling Procedure .

Visit our training page for available dates, prices, registration forms and more information on what you can expect from each course!

Updated: January 9, 2023