Mid Scotland and Fife

South Lanarkshire Council - complaint was from a man (Mr C). Mr C complained to South Lanarkshire Leisure Trust Ltd (the Leisure Trust) about the choice of music being played at one of the body's swimming pools.

Forth Valley NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the service she had received in 2002 and 2003 from the Department of Dynamic Psychotherapy of Forth Valley NHS Board's Primary Care Operating Division (previously known as Forth Valley Primary Care NHS Trust) and about the Division's handling of her complaint.

Fife NHS Board - The complainant raised a number of issues regarding her treatment and care following the stillbirth of her son.

Fife Council - complaint was from a man (Mr C) who had complained to Fife Council (the Council) about the condition of the kerb on a footpath leading to a new housing development near his home.

Fife Council - The complaint is related to, and follows on from, another complaint being reported on (200400766) about the handling of a planning application for housing on a site to the rear of the complainant's home. In both complaints it was considered that Fife Council (the Council) mishandled aspects of the original planning application and neighbour notification. In this complaint, an allegation of delay in handling correspondence was upheld, but a complaint that the Council had approved a subsequent planning application to the detriment of residents was not upheld. The Council accepted the recommendation in the joint complaint to have an independent valuer assess any possible loss in property value with a view to appropriate payments being made and to changing the wording of their responses to complaints.

A GP Practice in the Forth Valley NHS Board Area - complaint was from a man (referred to in this report as Mr C) about the decisions of two GPs in a GP practice (the Practice) to prescribe the drug diclofenac for his late aunt, Miss C, and then to give it on repeat prescription.

Fife Council - The complainants were 11 residents in a Fife village whose rear gardens adjoined a new housing site. The investigation found that Fife Council (the Council) had not had sufficient information upon which to properly assess the effect of the development on the complainants' houses and had not required re-notification of the proposals. The complainants' amenity and property values may have been affected. The Council's ability to take enforcement action was restricted. After the matter was brought to their attention, they took appropriate action. The outgoing Chief Executive of the Council accepted the Ombudsman's recommendation that an independent valuer be instructed with a view to making appropriate payments if the properties in question have lost value.

Complaint about a GP Practice in the Forth Valley NHS Board area - complaint was from a woman (referred to in this report as Ms C) about the care and treatment which she received from her local medical practice (the Practice) prior to her diagnosis with breast cancer.

Complaint about Fife Council - complaint was from a council tenant (Miss C) who complained about undue delay by Fife Council (the Council) as her landlord, in researching and resolving a problem of noisy pipes in her home.

Complaint about Stirling Council - complaint was from a man (referred to in this report as Mr C) against Stirling Council (the Council). He complained that the Council refused to repair or replace the fence at his Council property that separated his garden from the pavement.