SPSO Conference 2023: Supporting Good Complaints Handling in a Changing World. Date: Thursday 16th November 2023 Venue: Murrayfield Stadium, Roseburn Street, Murrayfield, Edinburgh EH12 5PJ *Ticket sales close Thursday 9 November 2023 at 4pm* Join us on Thursday 16 November 2023 for a one day event aimed at staff and representatives involved in complaint handling for public sector organisations in Scotland. The event will include key note speakers, panel Q&A sessions and interactive workshops covering topics such as: Handling complaints from people experiencing vulnerability Developing a child friendly complaints process Supporting staff well-being with challenging complaints Top tips for good practice in complaints handling Resolution based approaches There will also be an opportunity to meet and discuss key issues with senior management from SPSO, as well as connect with fellow complaints handlers to share knowledge and best practice on good complaints handling. Ticket price: £120.00 (We are not VAT Registered, therefore the above prices are face value) Please complete the registration details below to secure a ticket. You can also keep up to date with details on our Conference webpage here: SPSO Conference | SPSO Join the conversation on social media using #SPSO23. If you have any questions or you wish to make a larger group booking, get in touch at [email protected]