Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

SPSO Conference Day 2023



 

SPSO Conference 2023: Supporting Good Complaints Handling in a Changing World.

Date: Thursday 16th November 2023

Venue: Murrayfield Stadium, Roseburn Street, Murrayfield, Edinburgh EH12 5PJ

*Ticket sales close Thursday 9 November 2023 at 4pm*

Join us on Thursday 16 November 2023 for a one day event aimed at staff and representatives involved in complaint handling for public sector organisations in Scotland. The event will include key note speakers, panel Q&A sessions and interactive workshops covering topics such as:

  • Handling complaints from people experiencing vulnerability
  • Developing a child friendly complaints process
  • Supporting staff well-being with challenging complaints
  • Top tips for good practice in complaints handling
  • Resolution based approaches

There will also be an opportunity to meet and discuss key issues with senior management from SPSO, as well as connect with fellow complaints handlers to share knowledge and best practice on good complaints handling.
 

Ticket price: £120.00

(We are not VAT Registered, therefore the above prices are face value)
Please complete the registration details below to secure a ticket. 

You can also keep up to date with details on our Conference webpage here: SPSO Conference | SPSO

Join the conversation on social media using #SPSO23.

If you have any questions or you wish to make a larger group booking, get in touch at [email protected]

 

Details

Please inform us if any attendees from your organisation require any additional access support arriving at the venue or at any point throughout the day.

Invoice details

Important Notice: should you register for a ticket for this conference, you must notify [email protected] no later than Thursday 9 November at 5pm should you no longer be able to attend (or find a replacement delegate). If you do not inform us in advance, and do not attend the conference, the ticket price will be levied to compensate the Day Delegate cost and catering provision.