Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

What happens to my complaint after you get it?

We will look at your complaint to see whether it can and should be investigated. See 'How we handle complaints' for more detailed information.

Updated: February 8, 2022