Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

What organisations can you take complaints about?

We look at complaints about most organisations providing public services in Scotland.  These include councils, the National Health Service, housing associations, water providers, prisons, the Scottish Government, colleges and universities and many other Scottish public organisations.

If after reading the list you aren't sure if we can look at a complaint about an organisation, please call us on our Freephone number above.

Updated: January 6, 2020