You can search our published investigation reports and decision reports here.
Please contact our communications team on 0131 240 8849 if you can't find what you're looking for.
Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Where can we see SPSO decisions about our organisation?
Updated: March 18, 2021