Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201905697 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201906476 A Medical Practice in the Lanarkshire NHS Board area policy / administration Not upheld, no recommendations November 2020
201906930 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations November 2020
201907395 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201907859 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201911284 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201911530 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
202000410 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
202000531 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations November 2020
202001137 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2020