Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202208175 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2024 |
| 202209212 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2024 |
| 202303356 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, recommendations | July 2024 |
| 202306836 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | July 2024 |
| 202306916 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | July 2024 |
| 202307268 | West Lothian Health and Social Care Partnership | Kinship care | Resolved, no recommendations | July 2024 |
| 202004623 | North Ayrshire Council | Trading Standards | Not upheld, no recommendations | June 2024 |
| 202008353 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202106027 | Aberdeen City Council | Handling of application (complaints by opponents) | Upheld, recommendations | June 2024 |
| 202108765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |