New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805674 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201806059 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations June 2020
201806149 Dumfries and Galloway Council policy / administration Not upheld, no recommendations June 2020
201806418 University of Glasgow teaching and supervision Some upheld, no recommendations June 2020
201806552 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201806572 Falkirk Council parking Not upheld, no recommendations June 2020
201806585 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201806587 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2020
201806705 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201806731 North Lanarkshire Council child services and family support Upheld, recommendations June 2020