New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803178 South Ayrshire Health and Social Care Partnership communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201803462 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803475 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201803526 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations March 2020
201803899 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations March 2020
201804026 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201804579 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2020
201804797 Edinburgh College staff conduct Not upheld, no recommendations March 2020
201804856 Argyll and Bute Health and Social Care Partnership appliances / equipment / premises Some upheld, no recommendations March 2020
201804932 Renfrewshire Health and Social Care Partnership care in the community Not upheld, no recommendations March 2020