Easter break office closure

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

Decision Report 201804932

Case ref:

201804932
Date:

March 2020
Body:

Renfrewshire Health and Social Care Partnership
Sector:

Health and Social Care
Outcome:

Not upheld, no recommendations
Subject:

care in the community

Summary

Mr C complained that the partnership failed to take reasonable action regarding the installation of a ramp at his home, failed to provide him with reasonable support and failed to appoint him with a reasonable Self-Directed Support (SDS) budget to cover his needs.

We took independent advice from an occupational therapist and a social worker. We found that the partnership acted reasonably regarding the installation of the ramp at Mr C's home and that there was a reasonable level of communication with him about the installation of the ramp and the necessary planning approval required. We also considered that the partnership provided Mr C with reasonable support and the SDS budgets awarded to Mr C were reasonable.

We did not uphold Mr C's complaints.