New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802138 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802170 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802724 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802780 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802902 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802964 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201803230 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |
| 201803735 | North Lanarkshire Council | handling of application (complaints by opponents) | Upheld, recommendations | October 2019 |
| 201804105 | North Lanarkshire Council | primary school | Not upheld, no recommendations | October 2019 |
| 201804250 | University of St Andrews | complaints handling | Not upheld, no recommendations | October 2019 |