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Decision Report 201804105

  • Case ref:
    201804105
  • Date:
    October 2019
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    primary school

Summary

Mr C complained that the council did not reasonably respond to reports of bullying against his child (Child A).

We found that the school had appropriately followed both their own, and the council's anti-bullying policy in approaching the issues raised by Mr C. Therefore, we did not uphold the complaint.

Updated: October 23, 2019