New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805871 | Perth and Kinross Council | secondary school | Not upheld, no recommendations | August 2019 |
| 201805923 | North Ayrshire Council | primary school | Upheld, recommendations | August 2019 |
| 201806301 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201806794 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807306 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807508 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | August 2019 |
| 201807567 | Glasgow City Council | primary school | Some upheld, recommendations | August 2019 |
| 201809040 | University of Strathclyde | academic appeal / exam results / degree classification | Not upheld, no recommendations | August 2019 |
| 201810379 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201810411 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |