New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201807338 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201701730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201706971 | Scottish Prison Service | personal property | Upheld, recommendations | June 2019 |
| 201707234 | East Lothian Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | June 2019 |
| 201707447 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | June 2019 |
| 201708139 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201708315 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201709192 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201800108 | Borders NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | June 2019 |