New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803778 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803887 | Edinburgh Napier University | student discipline | Not upheld, no recommendations | May 2019 |
| 201804025 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201804616 | East Dunbartonshire Council | special educational needs - assessment & provision | Upheld, recommendations | May 2019 |
| 201805122 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805512 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201805548 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805658 | Highland NHS Board | nurses / nursing care | Some upheld, no recommendations | May 2019 |
| 201805707 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201805767 | Fife Council | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2019 |