New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806145 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201806246 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201806300 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201806303 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201806950 | A Medical Practice in the Tayside NHS Board area | policy / administration | Upheld, recommendations | May 2019 |
| 201807573 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201808175 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201810639 | Scottish Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |