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Decision Report 201806303

Case ref:

201806303
Date:

May 2019
Body:

A Medical Practice in the Greater Glasgow and Clyde NHS Board area
Sector:

Health
Outcome:

Not upheld, no recommendations
Subject:

clinical treatment / diagnosis

Summary

Mr C complained about the care and treatment provided by the practice for his skin issues, sinus issues and headaches.

We took independent advice from a GP. We found that there was no evidence of any delay in Mr C being referred to the Plastic Surgery Unit at the board for his skin issues and that the care and prescriptions Mr C received for his sinus symptoms were reasonable. Mr C's symptoms were consistent with a working diagnosis of allergic rhinitis. There is no evidence of any delay in the treatment Mr C received or the management of his sinus symptoms. We found the assessment and management of Mr C's headache symptoms was reasonable. We did not uphold the complaint.