New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705298 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201705932 | Argyll and Bute Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | January 2019 |
| 201706113 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706114 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706330 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201706446 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201707103 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201707492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707590 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707698 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |