Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007694 | Perth and Kinross Council | Standard of care | Not upheld, recommendations | October 2022 |
| 202007700 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202100071 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | October 2022 |
| 202101569 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 202103742 | Milnbank Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | October 2022 |
| 202110356 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 201900994 | A Dentist in the Highland NHS Board area | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |
| 201902230 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |
| 201911240 | East Renfrewshire Council | Handling of application (complaints by opponents) | Some upheld, recommendations | September 2022 |
| 202001300 | Scottish Prison Service | Personal property | Some upheld, recommendations | September 2022 |