Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202002417 | Yorkhill Housing Association Ltd | Policy / administration | Upheld, recommendations | June 2022 |
| 202002896 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202003195 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202004335 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2022 |
| 202004854 | Lanarkshire NHS Board | Nurses / nursing care | Upheld, recommendations | June 2022 |
| 202005840 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202100230 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2022 |
| 202101735 | West Lothian Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | June 2022 |
| 201900993 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201903984 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2022 |