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Decision Report 202100230

Case ref:

202100230
Date:

June 2022
Body:

A Medical Practice in the Greater Glasgow and Clyde NHS Board area
Sector:

Health
Outcome:

Not upheld, no recommendations
Subject:

Clinical treatment / diagnosis

Summary

C complained to the practice about a failure of their GP to offer them a face to face consultation when they reported being concerned about a breast lump. C was given a telephone consultation only. C was not seen for a further three months and when they attended the breast clinic, C was diagnosed with breast cancer.

We took independent advice from a GP. We found that the GP had acted reasonably in that the plan was to review C two weeks following the telephone consultation should the symptoms not have resolved. C did not contact the practice for a number of months and when they did, appropriate referrals were made to specialists for further consideration. We did not uphold the complaint.