New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303467 | Scottish Water | policy / administration | Not upheld, no recommendations | March 2014 |
| 201303605 | Comhairle nan Eilean Siar | school transport | Upheld, recommendations | March 2014 |
| 201303619 | Ayrshire and Arran NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2014 |
| 201303674 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2014 |
| 201303702 | Fife College | complaints handling | Upheld, recommendations | March 2014 |
| 201303792 | River Clyde Homes | terminations of tenancy | Not upheld, no recommendations | March 2014 |
| 201303852 | Almond Housing Association Ltd | rent and/or service charges | Upheld, recommendations | March 2014 |
| 201304037 | The City of Edinburgh Council | statutory notices | Resolved, no recommendations | March 2014 |
| 201304078 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | No decision reached | March 2014 |
| 201304161 | Business Stream | meter reading | Not upheld, no recommendations | March 2014 |