New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301919 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201301939 | Scottish Prison Service | transfer to another prison | January 2014 | |
| 201302011 | Scottish Water | water pressure - low | Not upheld, no recommendations | January 2014 |
| 201302081 | East Renfrewshire Council | policy/administration | Upheld, recommendations | January 2014 |
| 201302156 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2014 |
| 201302158 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2014 |
| 201302203 | Business Stream | charging method / calculation | Upheld, no recommendations | January 2014 |
| 201302270 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | January 2014 |
| 201302331 | West Lothian Council | repairs and maintenance | Upheld, no recommendations | January 2014 |
| 201302349 | Argyll Community Housing Association | repairs and maintenance | Not upheld, recommendations | January 2014 |