Easter break office closure

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

Decision Report 201302158

Case ref:

201302158
Date:

January 2014
Body:

Scottish Prison Service
Sector:

Prisons
Outcome:

Not upheld, no recommendations
Subject:

behaviour related programmes (including access to)

Summary

Mr C, who is a prisoner, complained that he had been unable to attend a course which he needed to do before being considered for parole in a few months' time. We did not uphold his complaint, as we knew from other complaints that there was a long waiting list for the course in question. We were satisfied that the prison were acting in accordance with prison policy in calculating Mr C's position on the waiting list and in not having been able to guarantee a place in time for his parole hearing.