New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300504 | The Moray Council | local housing allowance and council tax benefit | Upheld, recommendations | November 2013 |
| 201300650 | Aberdeen City Council | improvements and renovation | Some upheld, recommendations | November 2013 |
| 201300685 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2013 |
| 201300748 | Scottish Prison Service | clothing | Not upheld, no recommendations | November 2013 |
| 201300756 | Grampian NHS Board | admission, discharge & transfer procedures | Not upheld, no recommendations | November 2013 |
| 201301004 | Almond Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | November 2013 |
| 201301240 | Scottish Prison Service | progression | Not upheld, no recommendations | November 2013 |
| 201301468 | Fife Council | factual error in decision-making | Upheld, no recommendations | November 2013 |
| 201301562 | Scottish Prison Service | progression | Not upheld, no recommendations | November 2013 |
| 201301815 | Falkirk Council | handling of application (complaints by opponents) | Not upheld, no recommendations | November 2013 |