Easter break office closure

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

Decision Report 201301240

Case ref:

201301240
Date:

November 2013
Body:

Scottish Prison Service
Sector:

Prisons
Outcome:

Not upheld, no recommendations
Subject:

progression

Summary

Mr C, who is a prisoner in a closed prison, complained that the Scottish Prison Service were unreasonably holding him back from progressing to less secure conditions.

A prisoner must meet standard criteria before the risk management team (RMT) will consider his application for progression. The RMT at the closed prison are responsible for deciding whether or not a prisoner can progress to less secure conditions. In Mr C's case, we did not uphold his complaint as our investigation highlighted that he did not meet the standard criteria for progression and because of that, his application could not be referred to the RMT for consideration.