New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301838 | Scottish Prison Service | earnings | Not upheld, no recommendations | November 2013 |
| 201102422 | The City of Edinburgh Council | applications, allocations, transfers and exchanges | Some upheld, recommendations | October 2013 |
| 201103447 | The City of Edinburgh Council | council tax | Some upheld, no recommendations | October 2013 |
| 201104141 | Business Stream | incorrect billing | Upheld, recommendations | October 2013 |
| 201200342 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2013 |
| 201200564 | Business Stream | meter reading | Some upheld, recommendations | October 2013 |
| 201200698 | Mental Welfare Commission for Scotland | policy/administration | Upheld, no recommendations | October 2013 |
| 201201945 | A Council | primary school | Some upheld, no recommendations | October 2013 |
| 201202071 | Scottish Prison Service | refusal of privileges | Not upheld, no recommendations | October 2013 |
| 201202165 | A Council | adult, community and further education | Some upheld, recommendations | October 2013 |