Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201202071

  • Case ref:
    201202071
  • Date:
    October 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    refusal of privileges

Summary

Mr C complained that he was not allowed to purchase a music system with an inbuilt CD player and digital radio through the prison's mail ordering system, as he knew that other prisons allowed this type of item to be purchased.

Our investigation found that Rule 47(3) of the Prison Rules 2011 allows every prison governor the discretion to decide what items to permit in use in their prison. We also found that the prison had acted in accordance with national guidance and that they had followed their local procedure in refusing Mr C the music system. We were satisfied that the Scottish Prison Service recognise there is inconsistency about which electrical items prisoners are allowed to purchase across the prison sector, and that they are working to find a solution.

Updated: March 13, 2018