New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204558 | Grampian NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | September 2013 |
| 201204579 | University of Edinburgh | academic appeal/exam results/degree classification | Some upheld, no recommendations | September 2013 |
| 201204623 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | September 2013 |
| 201204626 | West Dunbartonshire Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201204677 | A Council | primary school | Some upheld, recommendations | September 2013 |
| 201204853 | A Medical Practice in the Forth Valley NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201205132 | Scottish Prison Service | personal property | Upheld, no recommendations | September 2013 |
| 201205187 | A Council | complaints handling (including appeals procedures) | Some upheld, recommendations | September 2013 |
| 201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |