New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203259 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2013 |
| 201203265 | Scottish Prison Service | earnings | Not upheld, no recommendations | August 2013 |
| 201203292 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203388 | Transport Scotland | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203615 | The City of Edinburgh Council | claims for damage, injury, loss | Upheld, no recommendations | August 2013 |
| 201203622 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203630 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201203633 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203728 | Scottish Prison Service | work (in prison) | Not upheld, recommendations | August 2013 |
| 201203766 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | August 2013 |