New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205163 | A Council | primary school | Upheld, recommendations | July 2013 |
| 201205279 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2013 |
| 201205353 | Aberdeen City Council | complaints handling | Resolved, action taken by body to remedy | July 2013 |
| 201300209 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | July 2013 |
| 201000513 | Falkirk Council | policy/administration | Some upheld, recommendations | June 2013 |
| 201003985 | A Council | child services and family support | Upheld, recommendations | June 2013 |
| 201100100 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |
| 201101546 | Care Inspectorate | complaints handling | Not upheld, no recommendations | June 2013 |
| 201101683 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201102379 | City of Glasgow College | complaints handling | Some upheld, recommendations | June 2013 |