New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200638 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2013 |
| 201200845 | Office of the Accountant in Bankruptcy | policy/administration | Upheld, recommendations | May 2013 |
| 201200906 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201200958 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201201017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201201313 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2013 |
| 201201725 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201201874 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201201968 | University of St Andrews | complaints handling | Upheld, recommendations | May 2013 |
| 201201971 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |