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Decision report 201201874

  • Case ref:
    201201874
  • Date:
    May 2013
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    No decision reached
  • Subject:
    incorrect billing

Summary

Ms C complained on behalf of the owner of a farm (Mr A), about Business Stream's refusal to reduce a high bill he had received. We obtained further information from Business Stream and established that they had previously awarded Mr A an allowance for a burst pipe under their burst allowance policy. We discussed the matter with Ms C, who then discussed it with Mr A. Following this, Mr A was satisfied and withdrew his complaint. There were no grounds for us to pursue the complaint and we closed the case.

Related reading

Updated: March 13, 2018