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Case ref:201201874
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Date:May 2013
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Body:Business Stream
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Sector:Water
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Outcome:No decision reached
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Subject:incorrect billing
Summary
Ms C complained on behalf of the owner of a farm (Mr A), about Business Stream's refusal to reduce a high bill he had received. We obtained further information from Business Stream and established that they had previously awarded Mr A an allowance for a burst pipe under their burst allowance policy. We discussed the matter with Ms C, who then discussed it with Mr A. Following this, Mr A was satisfied and withdrew his complaint. There were no grounds for us to pursue the complaint and we closed the case.