Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100925 | Aberdeenshire Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, recommendations | October 2012 |
| 201100997 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | October 2012 |
| 201101281 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | October 2012 |
| 201101370 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | October 2012 |
| 201101699 | Melville Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Upheld, action taken by body to remedy, recommendations | October 2012 |
| 201101721 | The Highland Council | policy/administration | Some upheld, recommendations | October 2012 |
| 201102025 | East Renfrewshire Council | policy/administration | Not upheld, no recommendations | October 2012 |
| 201102226 | A Medical Practice in the Highland NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | October 2012 |
| 201102499 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | October 2012 |
| 201102504 | Scottish Ambulance Service | failure to send ambulance/delay in sending ambulance | Some upheld, recommendations | October 2012 |