Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201102025

  • Case ref:
    201102025
  • Date:
    October 2012
  • Body:
    East Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Ms C had a number of complaints about the way the council had handled a planning application for a housing development on a site in her village. We did not uphold any of the complaints.

Ms C said that the council had failed to notify the local community council that the developer had objected to the site's green belt status during the consideration of the new local plan. She said it was unreasonable that this was only drawn to the community council's attention when the developer provided them with proposed plans around three years later. However, we found that there was no obligation on the council to provide notification to community councils about every objection made which was contrary to their position, and that in fact it would be disproportionate to expect them to do so.

Ms C also complained that the council had improperly considered roads issues, in particular that junction spacing and visibility at the entrance to the new development were not within safe standards. We found that the guidelines Ms C had referred to did not have to be adhered to rigidly, and that the roads officers who had assessed the site had properly assessed all relevant factors when reaching a decision about junction spacing and visibility.

Ms C was also concerned that the two storey housing proposed was not in keeping with surrounding houses in the area. However, we found no evidence that the proposals were unreasonable. Ms C had also complained about the calculation of housing density, based on the size of the site but again we found this to be reasonable. Finally, Ms C complained that the council had not adequately ensured that the developers adhered to the planning brief prepared by the council. However, we again found that such documents are prepared as guidance only, and do not need to be adhered to rigidly.

Updated: March 13, 2018