Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103955 A Dental Practice in the Ayrshire and Arran NHS Board area complaints handling Upheld, recommendations October 2012
201104029 Fife Council policy/administration Upheld, action taken by body to remedy, recommendations October 2012
201104127 Scottish Water complaints handling Upheld, recommendations October 2012
201104145 Tayside NHS Board nurses / nursing care Some upheld, recommendations October 2012
201104344 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201104351 Orkney Housing Association Ltd shared ownership Upheld, action taken by body to remedy, no recommendations October 2012
201104353 The Golden Jubilee National Hospital clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104364 Fife NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2012
201104437 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104450 Falkirk Council common repairs to former council houses Not upheld, action taken by body to remedy, no recommendations October 2012