Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104452 Scottish Water sewer flooding - internal Some upheld, recommendations October 2012
201104543 A Dentist in the Grampian NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104554 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations October 2012
201104633 The City of Edinburgh Council parking Not upheld, no recommendations October 2012
201104664 Perth and Kinross Council maintenance and repair of roads Not upheld, recommendations October 2012
201104742 The Moray Council calls for general assistance Not upheld, recommendations October 2012
201104822 The State Hospital Board for Scotland appliances, equipment & premises Not upheld, action taken by body to remedy, no recommendations October 2012
201104974 Fife Council policy/administration Upheld, recommendations October 2012
201104981 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201105126 South Lanarkshire Council capital works, renovation, central heating, double glazing, etc No decision reached October 2012